Location: Yerevan, Armenia
Category: Banking, Accounting, Financial
Type: Full Time
Deadline: 26-Nov-18 12:00:00 AM
Salary: Competitive
Description
Application deadline is 26.11.2018.
Only short-listed applicants will be interviewed.
Working days: every third day, working hours: from 09 p.m. to 09 a.m.
Responsibilities
-Answer calls and respond to emails; handle customer inquiries about banking services both by telephone and by email
-Assess customer needs and provide customers with banking service information
-Update the customer database during customer contacts
-Manage and resolve customer complaints; record the feedback
-Conduct a variety of routine daily tasks: review reports; prepare correspondence participate in special department projects
-Follow up the customer calls where necessary
RequiredQualifications
-Bachelor's degree in Economics or Finance
-At least 1 year of work experience at a bank as a Call Center or Contact Center Specialist
-Excellent knowledge of Armenian, Russian and English languages
-Knowledge of MS Office, Skype, Viber, WhatsApp; communication skills; good data entry and typing skills
-Knowledge of customer service principles and practices
-Verbal and written communication skills
-Ability to listen and understand the information and ideas presented by customers
-Analytical thinking; problem-solving and decision-making skills
-Ability to work in teams
Benefits
Job URL: iJob.am - Contact Center Specialist (Night Shift) @ EvocaBank CJSC
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