Job: IT Change Coordinator at Digitain LLC Company

Location: JobParser.Models.LocationModel

Category: Other IT/tech

Type: Full time

Deadline: 06-Jul-18 00:00:00

Salary:

Description

Responsibilities

• Overall coordination of the Change Management Process;
• Processing of change requests from opening until final closure;
• Initial evaluation of impact of the requested change;
• Risk assessment of the requested change;
• Assigning change requests to the corresponding teams, constant follow up on those requests;
• Coordination of approval for changes involving all relevant stakeholders;
• Designing, implementing and calculating Service Level Agreements (SLAs);
• Monitoring SLAs and existing KPIs;
• Providing analytical reports on the overall performance of the process on a weekly, monthly and yearly basis;
• Perform other tasks assigned by the immediate supervisor;
• Continuously increase his/her professional skills.

RequiredQualifications

• Graduate degree, preferably in Business;
• At least 2 years of work experience out of which 1 year should be in the field of IT, Project Management or Consulting;
• Fluency in Armenian, Russian and English languages;
• Advanced computer user;
• Fluency in MS Office;
• Knowledge of JIRA Software and JIRA Service Desk is a plus;
• Knowledge of ITIL Standards is a plus;
• Knowledge of Project Management;
• Skills and experience of process implementation is desirable;
• Reporting and analytical skills;
• High sense of responsibility;
• Hardworking, initiative and flexible personality;
• Excellent interpersonal and communication skills;
• Ability to work under high pressure;
• Ability to prioritize and simultaneously perform different tasks;
• Passion, drive and motivation to learn new skills and knowledge.

Benefits

Job URL: iJob.am - IT Change Coordinator @ Digitain LLC