Job: Receptionist at European Bank for Reconstruction and Development Company

Location: Yerevan, Armenia

Category:

Type: Full Time

Deadline: 12-May-19 12:00:00 AM

Salary:

Description
The Receptionist is responsible for providing secretarial, clerical and administrative support to Resident Office (RO) staff in order to ensure an effective and efficient operation of the office. Acting as the first point of contact the Receptionist deals with general enquiries, answers phone calls and greets visitors as they arrive at the office. He/she also ensures that the office activities are running smoothly in terms of supplies and equipment and supports the Resident Office staff with basic clerical duties and tasks.
The Receptionist role in the organization is important as he/she presents the first impression of the Bank to clients and visitors. As this first point of contact for the Bank, the Receptionist needs to have a corporate approach and be experienced and able to work in a demanding environment, with a calm and measured approach.
Working in coordination with the rest of the Staff the Receptionist ensures a smooth operation of the office and reports to the Office Manager.

Responsibilities
- Screen incoming telephone calls (internal and external), determine purpose of calls, and forward calls to appropriate personnel or department, take and deliver messages when appropriate personnel are unavailable;
- Answer questions about the Organization and provide callers with address, directions, and other information;
- Deal with general inquiries in a professional and courteous manner, in person, on the telephone or via e-mail; direct inquiries as appropriate;
- Greet and receive visitors, determine nature of business, direct and accompany visitors to appropriate personnel, keep visitors log;
- Assist visiting missions if required;
- Arrange couriers, screen, sort and process mail for the Office staff;
- Scan, copy and send documents;
- May assist with maintaining the archives and filing;
- Schedule appointments for the Office staff, maintain appointment diary electronically in MS Outlook;
- Organize conference and meeting room bookings;
- Organize and register drivers working schedules;
- Arrange transportation for the EBRD visitors on request;
- Provide assistance and secretarial back up to support banker/s if required;
- Provide ad hoc support to the secretaries/ administrative staff/ Office Manager.

RequiredQualifications
- University degree;
- Previous experience as a Receptionist or Secretary;
- Familiarity with the use of office equipment, such as fax, photocopiers etc.;
- Excellent verbal communication skills with a good telephone manner;
- Good interpersonal skills;
- Computer literacy, with keyboard skills and experience of word-processing, (Microsoft Word) and e-mail (Microsoft Outlook) combined with ability to acquire other skills as necessary;
- Ability to work on own initiative and take responsibility where necessary and to work as part of a team;
- Fluent knowledge of Armenian (native), English and Russian languages;
- Excellent organisational skills with the ability to deal with people effectively.

Benefits

Job URL: iJob.am - Receptionist @ European Bank for Reconstruction and Development