Location: Kapan, Syunik Region, Armenia
Category: Sales/service management
Type: Full time
Deadline: 23-May-19 12:00:00 AM
Salary:
Description
Responsibilities
- Drive to cities and villages according to approved schedule and provide services to the customers;
- Make negotiations with local official institutions for MobSC installation and proper functioning;
- Provide services to the customers according the Company set standards and planned indicators;
- Inform and provide necessary promo materials to the customers on the specifications of products, services and tariffs;
- Provide technical support to customers on the activation/deactivation procedures of products and services;
- Make sales of mobile phones/devices, data devices & accessories;
- Provide service to the customers on prepaid/postpaid products, voice and data tariffs;
- Accept payments/refills, sell refill cards, reissue SIM cards;
- Provide customers with info on monthly invoices, balances, payments and refills as well as on activation/deactivation of services;
- Assist customers with information on the products to be obtained by installment and cash as well as on partner companies;
- Implement all the transactions of the products offered by partner companies (Remzone, Nairi insurance, Unibank and etc.) according to the established procedure;
- Develop and approve monthly routes with the relevant SC Sales and Service Senior Specialist;
- Prepare daily and monthly reports on the balance of cards/devices/products in the stock;
- Prepare daily reports on quantity of transactions/cash collected data;
- Provide on time and valuable solution to customer claims/complaints on the spot or by the help of other FUs;
- Ensure feedback provision to customers on the status of their claims/complaints;
- Cooperate with Remzone for preliminary diagnostics and further repairing of customers’ phones.
RequiredQualifications
- Higher education;
- Work experience in the customer service or sales will be an advantage;
- Awareness of GSM technologies;
- Awareness of different transactions in billing systems is a plus;
- Awareness of Complaint handling management system (ISO 10002)
- Knowledge of Company’s and competitor’s tariffs/ products/ services /bundles;
- Driving License B,C;
- PC skills: MS-Office applications;
- Linguistic skills: Armenian, Russian and English languages;
- Good organizational, communication and negotiation skills;
- Effective team working and time-management skills;
- Conflict and stress management skills.
Benefits
Job URL: iJob.am - Mobile Sales and Service Specialist Syunik region @ K-Telecom CJSC (VivaCell-MTS)
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