Job: Service Project Manager at "Huawei Technologies Armenia" LLC Company

Location: Yerevan, Armenia

Category:

Type: Full Time

Deadline: 27-Sep-18 00:00:00

Salary:

Description
"Huawei Technologies Armenia" LLC is looking for a Service Project Manager.

Responsibilities
- Responsible for project ETM quality and maintenance project initiation, maintenance team establishment, project member performance management, maintenance plan formulation, and management execution; responsible for resource investment, plan execution, and delivery quality of maintenance projects;
- Act as a primary owner for stable network operation, and be responsible for customer coordination and customer care during the accident recovery process;
- Collaborate with the Accounting Department to close high-risk network risks in a timely manner and take responsibility for the closure results;
- Approve and coordinate the network change plan, and take responsibility for the network change result;
- Identify major issues that concerns customers, including complaints; initiate management escalation in a timely manner; drive customers to implement solutions in a timely manner, and be responsible for customer satisfaction with key issues;
- Manage project members (including support personnel) to comply with the quality red line and cyber security red line to ensure project delivery security and compliance;
- Recognize the revenue in a timely manner, correctly approve the maintenance labor hours, and be responsible for the achievement of the operation objectives of the maintenance project;
- Regularly communicate with key customers (O&M Supervisor/ CXO) to present service value and improve service brand.

RequiredQualifications
- Higher education in Computer Science or Engineering or in the relevant field;
- Proven working experience as a Project Administrator, Technical Project Manager or Service Project Manager in the information technology sector;
- Understanding or hands-on experience with wireless and fixed networks, as well as other telecom equipment and technologies;
- Excellent client-facing and internal communication skills;
- Excellent written and verbal communication skills in English and Russian languages;
- Solid organizational skills including attention to details and multi-tasking skills;
- Strong working knowledge of Microsoft Office;
- PMP and PRINCE2 certification is a plus.

Benefits

Job URL: iJob.am - Service Project Manager @ "Huawei Technologies Armenia" LLC