Location: Yerevan, Armenia
Category: Procurement/Logistics/Courier
Type: Full time
Deadline: 26-Sep-18 00:00:00
Salary:
Description
Responsibilities
- Create strong relationships with drivers and customers with clear verbal communication and expectations
- Answer customer/driver questions quickly
- Process all orders that are received via phone, email, and text
- Ensure complete, accurate and timely system documentation, and timely completion of other assigned tasks
- Confirm paperwork/order is complete and vehicles are ready for pickup
- Proactively provide customer updates
- Communicate with Management urgent escalations
- Reach out to customer within 24 hours of receipt of order form
- Enter data in computer system and maintain logs and records of calls, activities and other information
- Other responsibilities as assigned
RequiredQualifications
- Communication Skills: The auto transport dispatcher is responsible for providing a superior customer experience. You will be listening and speaking to people by phone. Your ability to listen, speak plainly and communicate effectively will be necessary.
- Ability to Multitask: Must be very organized, able to work in a fast paced environment and work under pressure
- Problem-Solving Skills: You will need to be able to prioritize the most important situations, and think quickly on your feet
- Must be fluent in English, Russian
- Excellent interpersonal skills with the ability to interact with all types of employees and customers
- Must have a flexible schedule and be able to work nights and weekends
- Must have strong attention to details
- Have strong time management skills and the ability to work well under pressure
- Prior dispatch experience is a plus, not a requirement
TECHNICAL ABILITIES:
- Microsoft Office
- Navigate through several programs quickly & efficiently
- Very familiar with computers
- Use maps to navigate throw US states, cities, streets
- Quickly learn new software
Benefits
Job URL: iJob.am - Dispatcher - Auto Transportation @ GVG Logistics
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