Job: Dispatcher - Auto Transportation at GVG Logistics Company

Location: Yerevan, Armenia

Category: Procurement/Logistics/Courier

Type: Full time

Deadline: 26-Sep-18 00:00:00

Salary:

Description

Responsibilities

• Create strong relationships with drivers and customers with clear verbal communication and expectations
• Answer customer/driver questions quickly
• Process all orders that are received via phone, email, and text
• Ensure complete, accurate and timely system documentation, and timely completion of other assigned tasks
• Confirm paperwork/order is complete and vehicles are ready for pickup
• Proactively provide customer updates
• Communicate with Management urgent escalations
• Reach out to customer within 24 hours of receipt of order form
• Enter data in computer system and maintain logs and records of calls, activities and other information
• Other responsibilities as assigned

RequiredQualifications

• Communication Skills: The auto transport dispatcher is responsible for providing a superior customer experience. You will be listening and speaking to people by phone. Your ability to listen, speak plainly and communicate effectively will be necessary.
• Ability to Multitask: Must be very organized, able to work in a fast paced environment and work under pressure
• Problem-Solving Skills: You will need to be able to prioritize the most important situations, and think quickly on your feet
• Must be fluent in English, Russian
• Excellent interpersonal skills with the ability to interact with all types of employees and customers
• Must have a flexible schedule and be able to work nights and weekends
• Must have strong attention to details
• Have strong time management skills and the ability to work well under pressure
• Prior dispatch experience is a plus, not a requirement

TECHNICAL ABILITIES:

• Microsoft Office
• Navigate through several programs quickly & efficiently
• Very familiar with computers
• Use maps to navigate throw US states, cities, streets
• Quickly learn new software

Benefits

Job URL: iJob.am - Dispatcher - Auto Transportation @ GVG Logistics