Location: Yerevan, Armenia
Category: Sales/service management
Type: Full time
Deadline: 02-Mar-20 12:00:00 AM
Salary:
Description
Responsibilities
- Assist customers with all aspects of our software via email with a primary focus on customer satisfaction;
- Establish relations and communicate with leading artists in the network;
- Identify and report on community trends to internal teams;
- Alert and cooperate with the appropriate teams on community and app-related issues;
- Work extensively with other teams and business units;
- Troubleshoot and submit bugs to our developers and act as the primary driver from bug ticket creation through resolution;
- Champion customer needs internally by providing feedback and escalating cases, ensuring that they receive the attention they deserve;
- Present weekly Reports based on Customer Complaints;
- Help implement community guidelines and policies.
RequiredQualifications
- Strong written and communication skills of English and Spanish; knowledge of other foreign languages is a plus (Russian, Chinese, Korean, Arabic);
- Experience with Mobile Operating Systems;
- Experience in Technical Support/Customer support;
- Knowledge of social networks and community management skills;
- Familiar with the PicsArt product and confidence in the ability to explain feature functionality, scenario-based use-cases, and limitations to a non-user;
- Ability to coordinate work within the team and communicate with other teams;
- Ability to take ownership of work;
- Ability to respond to issues and meet deadlines;
- Strong passion for visual art tools;
- Strong communication & organizational skills.
Benefits
Job URL: iJob.am - User Success Support Specialist (Spanish) @ PicsArt LLC
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