Job: Reservation Agent at Tufenkian Hospitality LLC Company

Location: Yerevan, Armenia

Category: Marketing/Advertising

Type: Full time

Deadline: 25-Mar-20 12:00:00 AM

Salary:

Description

Responsibilities

• Communicate with travel agencies to coordinate guest and group bookings, hotel occupancy status, and special rates.
• Communicate with partners; be professional, courteous, pleasant, patient, not cold or mechanical.
• Provide reservation for all hotels
• Provide an overview of all rates, facilities, services, policies.
• Collect, review and share all information according reservations, rooming lists, menu, tours etc.
• Provide all confirmations
• Attentively work with “Waiting list”
• Provide daily updates with hotels
• Cooperate with Marketing and Accounting departments
• Handle and report to DOSM all customers unusual requests
• Handle and report to DOSM all customers complaints and concerns
• Take reservation requests and accurately input them into the computer system.
• Maintain knowledge about room rates, facilities, services, and room locations so as to effectively respond to inquiries.
• Mail hotel-specific information sheets, brochures and policies to partners as requested.
• Communicate special guest or group needs to the Front Desk.
• Process cancellations, revisions and information updates on changes.
• Preparing the contract papers and getting them signed as per instruction
• Be familiar with all negotiated accounts, their rate structure, package plan and booking procedures.
• Other

RequiredQualifications

• University degree in Economics or Hospitality field,
• Excellent customer service skills and demonstrable experience
• Articulate and good telephone manner
• Excellent written and oral communication skills, particularly for a sales audience
• Knowledge of Armenian, English and Russian is a must
• Must be able to close successful business deals
• Keen eye for attention to detail
• High level of computer proficiency and demonstrable working knowledge of Microsoft Office

Benefits

Job URL: iJob.am - Reservation Agent @ Tufenkian Hospitality LLC