Job: Operations Center Engineer at ServiceTitan Company

Location: Yerevan, Armenia

Category: Software development

Type: Full time

Deadline: 26-Mar-20 12:00:00 AM

Salary:

Description

Responsibilities

• Document problem descriptions, impact, resolution, and detailed symptoms for issues reported.
• Network with all the teams in Yerevan, USA and Russia. 
• Monitor and troubleshoot ServiceTitan’s SaaS application from initial triage to resolution.
• Review ongoing bugs/incidents to ensure teams are giving proper attention to resolution.
• Participate in 24/5 shift rotation, collaborate with application owners, engineering, infra and others to resolve performance issues.
• Work with Engineering teams on day-to-day support, maintenance, potential security vulnerabilities and troubleshooting of services and products to ensure high availability, optimal performance and stability.
• Identify areas of importance to develop and update processes.
• Build and implement tools, scripts and interfaces to mature current monitoring and alerting capabilities.

RequiredQualifications

• Documentation will be the critical aspect of this role.
• Knowledge of incident management and experience is a super plus. 
• Strong passion to extend your skills to unknown areas and a passion to learn new things.
• Partner with various teams and organizations to provide operational support resources
• Must know English, Russian and the knowledge of other languages is a plus. 
• Comprehensive knowledge of SaaS application support or similar operation.
• Would be nice but not mandatory to have strong programming skills or infra or cybersecurity or databases skills.
• Data driven decision maker with impeccable planning, organization, and communication skills.
• Familiarity with interfacing all aspects of the business from support to engineers.
• Experience with system/application monitoring and alerting tools.
• Knowledge of these tools is a plus. JIRA, PagerDuty, DataDog, Kibana and Cloud Services.
• Certifications are a plus: ITIL and/or familiarity with other frameworks, computer networks, OS, Cloud (Azure and/or AWS), Security, Virtual machines and others.

Benefits

Job URL: iJob.am - Operations Center Engineer @ ServiceTitan