Location: Yerevan, Armenia
Category: Service & Security
Type: Full Time
Deadline: 25-Feb-20 12:00:00 AM
Salary:
Description
Responsibilities
- Manage large amounts of incoming customer care requests
- Build sustainable relationships and trust with customers through open and interactive communication
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Determine customer issue by evaluating and analyzing customer requests. Handle customer complaints, research required information using available resources and provide appropriate solutions and alternatives within the time limit
- Follow up to ensure resolution by providing accurate, valid and complete information
- Follow standard processes and procedures
- Identify, prioritize and escalate(as needed) Customer issues
- Stay current with company products, services, changes and updates
- Take the extra mile to engage customers
RequiredQualifications
- Bachelor's degree in related fields
- At least two years of customer care experience
- Knowledge of HTML, CSS basics
- Familiarity with different CMS (e.g. WordPress) and practices
- Strong customer service and communication skills
- An upbeat and positive attitude, with the ability to work both in a team environment and independently
- Detail-oriented with the ability to multi-task, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent English writing skills
- Demonstrated proficiency in typing and grammar
- Willingness to cooperate with others and work for the greater good
Benefits
Job URL: iJob.am - Customer Care Specialist (Night Shift) @ 10Web LLC
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