Location: Yerevan, Armenia
Category: information technology
Type: Full Time
Deadline: 08-Mar-20 12:00:00 AM
Salary:
Description
Responsibilities
- Administer standardized tests, including placement tests for GE courses, Central Bank of Armenia, EEC, as well as international tests such as SAT, ACT, TOEFL iBT, LSAT, GRE Subject, and others conducted in Yerevan
- Serve as Test Center Administrator (TCA) at Prometric and STN test centers
- Conduct Readiness Check for ACT and other computer based exams
- Assist in hiring and training proctors and TCAs
- Backup Test Center Supervisor in case of need
- Follow structured and defined duties to provide best customer service to all Open Education clients and potential customers
- Maintain up-to-date client database and work on client conversion to customer and retention
- Execute standard procedures' manual that has all the details of each course/test as a product and enable all team members to be on the same page and provide consistent service to customers
- Monitor the registration database and correct system-caused errors working with ICTS or other input-driven problems caused by registrant errors
- Run call center activities, as well as centralized emails ensuring timely and accurate information provision and client conversion
- Share with the Security the list of the students/test takers
- Make room/lab/equipment reservation in accordance to Open Education department's needs
- Perform other related duties as assigned by immediate supervisor(s)
RequiredQualifications
- University degree in a relevant field
- Fluency in English, Armenian and Russian
- Computer skills (MS Office, spreadsheets, database management)
- Relevant work experience of 1 year and more
- Excellent interpersonal and team building skills with an ability to work in a fast-paced changing environment
- Ability to work with a variety of constituencies
Benefits
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