Location: Yerevan, Armenia
Category: Retail business
Type: Full time
Deadline: 01-Jan-20 12:00:00 AM
Salary:
Description
Responsibilities
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Be responsible for maintaining a high level of professionalism with clients and work to establish and maintain a positive, empathetic and professional attitude with every caller.
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Maintain a positive, empathetic and professional attitude toward customers at all times.
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Respond promptly to customer inquiries.
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Communicating with customers through various channels.
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Process orders, forms, applications, and requests.
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Acknowledge and resolve customer complaints.
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Update customer information in the customer service database during and after each call.
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Know our products inside and out so that you can answer questions.
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Process orders, forms, applications, and requests.
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Keep records of customer interactions, transactions, comments and complaints.
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Communicate and coordinate with colleagues as necessary.
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Provide feedback on the efficiency of the customer service process.
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Ensure customer satisfaction and provide professional customer support.
RequiredQualifications
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Previous experience in a customer support role
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Track record of over-achieving quota
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Strong phone and verbal communication skills along with active listening
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Native and Fluent in English
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Familiarity with CRM systems and practices
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Sales oriented thinking
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Customer focus and adaptability to different personality types
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Experience in problem-solving and building Relationships
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Ability to multi-task, set priorities and manage time effectively
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Excellent team-working skills
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Available to work night shifts
Benefits
Job URL: iJob.am - Customer Service Representative @ AAS Devel
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