Location: Yerevan, Armenia
Category: information technology
Type: Full Time
Deadline: 10-Aug-18 00:00:00
Salary:
Description
Responsibilities
- Provide timely and effective telephone support to users by handling their calls and emails for a variety of technical issues and requests
- Assess and solve difficult hardware, software and network issues; prioritize them when needed
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to the correct resources
- Monitor the system
- Make the list of FAQs and develop appropriate guidelines
RequiredQualifications
- University degree in Computer Science or a related field
- At least 1 year of experience as a Technical Support Specialist, preferably in banking or telecommunication fields
- Good knowledge of Windows XP/ 7
- Good knowledge of network protocols and services
- Basic knowledge of system and network administration
- Fluency in Armenian and Russian languages; knowledge of Technical English language
- Excellent communication skills
- Ability to work under pressure
- Educability
Benefits
Job URL: iJob.am - Help Desk Specialist @ Rosgosstrakh-Armenia ICJSC
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