Location: Seattle, WA, USA
Category:
Type: Full Time
Deadline: 26-Aug-18 00:00:00
Salary:
Description
- High School Diploma or higher
- Proficiency in English (oral and written)
- At least 2 years of experience in the hospitality industry, operations, or customer service
- Prepared to work first, second or graveyard shift (if needed)
- Thorough knowledge of customer service, office, and in-house management
- Maintain professionalism at all times, demonstrating courtesy and respect to guests and co-workers
- Possession of a smartphone to use company’s applications
- Ability to lift 50 pounds
Requirements:
Responsibilities
Be well aware of company standards, policies, and company software
Log into company software to get the work schedule and assigned tasks and after completion update tasks accordingly
Perform guest check in and check out, answer the phone calls, respond to guest and Headquarters requests
Support in setup of new units and move-outs
Performs cleaning duties in cases of emergency or staff shortage
Investigate complaints, take corrective actions and report to line manager
Provide continual training for housekeepers as per business needs
Open the apartments for housekeepers, inspect and report damages and malfunctions using the company software.
Restock units, inspect and verify unit readiness after cleaning before guest check in to ensure: - Cleanliness standards are met
- Units are stocked as per predefined unit inventory list / PAX
- Unit setup standards are followed
- Functionality of equipment and facilities is adequate
Place keys in key-boxes, set up digital codes on door keypads
Report any guest/staff/apartment/software issues to line manager daily
Perform cleaning and other duties in emergencies or staff shortage.
Responsible for taking the dirty linen from apartments to designated area
Restock and ensure sufficient inventory levels (PAR) of necessary items in storage rooms
Perform periodic and ad hoc maintenance work in units (ex. A/C, WiFi setup, changing lamps, etc) Other duties as assigned
RequiredQualifications
High School Diploma or higher
Proficiency in English (oral and written) At least 2 years of experience in the hospitality industry, operations, or customer service
Prepared to work first, second or graveyard shift (if needed)
Thorough knowledge of customer service, office, and in-house management Maintain professionalism at all times, demonstrating courtesy and respect to guests and co-workers
Possession of a smartphone to use company’s applications Ability to lift 50 pounds Benefits
Job URL: iJob.am - Guest Experience Manager @ Ginosi Apartels
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