Job: Call Center Operator at 2mindS Company

Location: Yerevan, Armenia

Category: Sales & Marketing

Type: Full Time

Deadline: 15-Jul-17 00:00:00

Salary:

Description

Responsibilities

- Answer phone calls and respond to customer requests
- Provide customers with product and service information
- Up-sell/ cross sell products and services
- Handle customer inquiries both by phone and by email
- Manage and resolve customer complaints
- Update customer data base regularly
- Follow-up on customer inquiries
- Route calls to appropriate resource
- Document all call information according to standard operating procedures
- Build sustainable relationships and engage customers by taking the extra mile

RequiredQualifications

- Higher education
- Professional experience in a related position will be a plus
- Detail-oriented
- Customer focused
- Excellent written and verbal communication skills
- Excellent analytical, prioritizing and problem solving skills
- Computer literacy, ability to learn customer service software applications
- Advanced knowledge of Armenian, Russian and English

Benefits

Job URL: iJob.am - Call Center Operator @ 2mindS