Monday, July 22, 2019

Job: Contact Center Hero at Ginosi Apartels Company

Location: Yerevan, Armenia

Category: Service & Security

Type: Full Time

Deadline: 21-Aug-19 12:00:00 AM

Salary:

Description

Responsibilities

- Ensure a continuous flow of information using the systems in place for an effective and smooth operation
- Provide customers with exceptional customer service through online interactions and effective communications
- Process reservations in accordance with company policies
- Help customers with their check-in and check-out processes
- Help resolve customer concerns and complaints over the phone
- Work with colleagues and business partners in the United States and Europe

RequiredQualifications

- Have a university degree or be in the process of obtaining one
- Excellent command of English and Spanish languages (written and spoken)
- Computer proficiency; familiarity with Google apps is a plus
- Have analytical problem solving skills
- Have experience in customer service (international customer service is preferred)
- Be able to do at least basic calculations fast and able to think critically
- Be able to work in a team as well as independently
- Have a positive and professional attitude
- Be able to proficiently write emails to customers and team members
- Possess strong communication skills and pay attention to details

Benefits

Job URL: iJob.am - Contact Center Hero @ Ginosi Apartels

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