Location: Yerevan, Armenia
Category: Banking, Accounting, Financial
Type: Full Time
Deadline: 26-Nov-18 12:00:00 AM
Salary: Competitive
Description
Application deadline is 26.11.2018.
Only short-listed applicants will be interviewed.
Responsibilities
-Control over the quality of customer service in the Bank,
-Familiarization of new employees with the service culture and newly introduced
-standards of service culture through trainings and mentorship
-Reacting to customers complaints and suggestions, working out final solutions to them
-Regular assessment of the quality of customer service by the customer service
-subdivision, drafting reports and working out solutions to existing problems
-Submission of recommendations regarding the enhancement of customer service
-quality
RequiredQualifications
-Higher education, economics or finance background is preferable
-At least three years of banking experience in service control or complaint
-management areas
-At least two years of management experience
-Thorough knowledge of Armenian banking legislation and banking services
-Fluency in Armenian, Russian and English languages
-Good knowledge of MS office programs, electronic communication means
-Ability to work in a team, find efficient solutions in changing environment
-Proactivity and sense of responsibility
-Analytical and flexible thinking, cooperation skills
Benefits
Job URL: iJob.am - Head of Service Quality Management Division @ EvocaBank CJSC
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