Location: Yerevan, Armenia
Category: Sales/service management
Type: Full time
Deadline: 21-Oct-18 12:00:00 AM
Salary:
Description
Responsibilities
- Manage all types of correspondence including inbound / outbound calls, email, live chat and web customer service queries. The team is there to maximize and generate new ideas and opportunities through interaction with our customers via all digital channels.
- Perform translations by adapting the texts to the technical, cultural and linguistic requirements of the target audience /from Russian into English/;
- Promote company products and services to the clients;
- Identify opportunities for improvements and make recommendations.
RequiredQualifications
- Higher education in linguistics, philology, economics, business administration/management or relevant field;
- Servicing, phone sales/marketing, sales promotion and/or marketing experience will be an advantage;
- Excellent communication and writing skills in English;
- Customer service oriented,
- Effective negotiation and communication skills,
- High sense of working responsibility and self-management;
- Team working readiness and motivation to work productively on daily basis and excel in your work.
Benefits
Job URL: iJob.am - English speaking Customer Support Specialist @ IFC Markets LLC
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