Location: Yerevan, Armenia
Category: Other IT/tech
Type: Full time
Deadline: 25-Oct-18 12:00:00 AM
Salary:
Description
Responsibilities
- Carry out all necessary research and in-depth analysis to resolve issues within the specified SLAs
- Assign/escalate technical issues to appropriate parties, involve appropriate resources for issue resolution
- Monitor and administrate production systems on daily basis
- Maintain ownership until resolution of technical issue
- Respond immediately to security or usability issues
- Assist all internal customers/employees by providing production support
- Perform tests on all installation processes for production infrastructure
- Cooperate with IT department, developers and external vendors to ensure effective application services and reliability of all applications
- Make recommendations and perform daily production support tasks’ automation
- Develop system administration guidelines, procedures and policies
- Evaluate production support processes and participate in process improvements
- Prioritize workload, provide timely and accurate resolutions
- Develop and setup internal and external monitoring for production systems
- Manage Web servers, SSL and DNS configuration
- Participate in periodic on-call duties
RequiredQualifications
- Technical background, graduate degree in relevant field
- 5+ years’ of proven experience in installing, managing and monitoring complex network infrastructures that include one or more of the following: Windows Server 2012 R2/ 2016, IIS 7+, monitoring systems
- Full understanding of all steps of clients and servers’ architectures
- Full understanding and experience with the OSI model and/or TCP/IP stack
- Solid working knowledge of IP Networking, including DNS, Virtualization, Cloud, BGP, switches, and routers
- Solid knowledge of at least one of the scripting languages (PowerShell, Bash, Python)
- Solid working knowledge of SQL and NoSQL databases concepts
- Experience in managing mission-critical globally distributed setup while concurrently serving large user base of internal and external users
- Understanding of servers and network performance using monitoring and troubleshooting tools and techniques
- Good knowledge of English and Russian languages
- Ability to work under high pressure and meet deadlines
- Exceptional communication and interpersonal skills
- Proven experience as a team leader
- Good team player
- Energetic individual with the willingness to learn
Benefits
Job URL: iJob.am - IT Production Support Senior Specialist @ Digitain LLC
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