Location: Barcelona, Spain
Category:
Type: Full Time
Deadline: 20-Oct-18 12:00:00 AM
Salary:
Description
- At least BA/BS degree or equivalent
- Organizational and leadership skills
- Proven experience in the hospitality industry
- Readiness to work first, second or graveyard shift (if needed)
- Basic computer skills
- To be organized, responsible, and detail oriented
- Possession of a smartphone is a plus
Responsibilities
Be available on-call 24/7 as the secondary contact for the location, be available to show up at the location upon request or assign a designee
Be well aware of company policies, procedures, and software and uphold the highest standards of cleanliness, safety, and customer service
Assist OM in ensuring and enforcing staff adherence to company policies and procedures
Responsible for assigning tasks and ensuring task completion and software update accordingly in the absence of the OM
Closely follow company quality assurance requirements, support quality related projects, assignments and initiatives
Participate in meetings with line manager and staff as per defined frequency
Maintain healthy business relation within the team and headquarters
Assist in procurement, placing orders and delivery receipt, conduct regular inventorization of the properties (units, storages)
Assist OM in providing timely and accurate financial reporting to HQ
Conduct random inspections of the units as per Audit Plan to ensure:
- Cleanliness standards are met
- Units are stocked as per predefined unit inventory list / PAX
- Unit setup standards are followed
- Functionality of equipment and facilities is adequate
Manage laundry operations, make arrangements for repair / replacement of damaged equipment / furniture follow incident reporting procedure
Visit the warehouse to conduct inventory audit upon request
Conduct random inventory audit of the housekeeping supplies and report discrepancies
Assist the OM in arranging set up of new units and move-outs
Report any information which may affect company business (site construction, competitor information, new building rules, etc.)
Take over the OM responsibilities upon upper management request or as assigned by the OM while he/she is on vacation, days off or emergency leave
Perform guest check in and check out, answer the phone calls, respond to guest and Headquarters requests upon necessity
Open the units for housekeepers when necessary, inspect and report damages and malfunctions using the company software
Remove prepared trash bags and dirty laundry bags to dedicated areas if needed
When necessary, restock and prepare cleaning carts for housekeepers on daily basis
Perform cleaning and other duties in emergencies or staff shortage
Perform maintenance work if needed (ex. A/C, WiFi/TV troubleshooting, changing lamps, hanging picture frames, installing/repairing locks etc.)
Other duties as assigned
RequiredQualifications
At least BA/BS degree or equivalent
Organizational and leadership skills
Proven experience in the hospitality industry
Readiness to work first, second or graveyard shift (if needed)
Basic computer skills
To be organized, responsible, and detail oriented
Possession of a smartphone is a plus
Benefits
Job URL: iJob.am - Assistant Operations Manager @ Ginosi Apartels
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