Job: Personal Service Manager at Adjarabet.am Company

Location: JobParser.Models.LocationModel

Category: Sales/service management

Type: Full time

Deadline: 24-May-18 00:00:00

Salary:

Description

Responsibilities

• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries
• set up new customer accounts
• organize workflow to meet customer timeframes
• direct requests and unresolved issues to the designated resource
• manage customers' accounts
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints
• record details of actions taken
• prepare and distribute customer activity reports
• maintain customer databases
• manage administration
• communicate and coordinate with internal departments
• follow up on customer interactions
• provide feedback on the efficiency of the customer service process

RequiredQualifications

• Minimum 2+ years’ experience in a service-based industry, preferably front facing 
•  A gaming experience a plus, but not required
• knowledge of customer service principles and practices
• knowledge of relevant computer applications
• Highly developed communication (written and verbal) and interpersonal skills
• Personable, friendly, cooperative, and collaborative mindset
• Passion for providing a superior customer service experience
• numeric, oral and written language applications
• product knowledge

 

Benefits

Job URL: iJob.am - Personal Service Manager @ Adjarabet.am