Location: JobParser.Models.Location
Category: Administrative Job
Type: Full Time
Deadline: 01-Feb-18 00:00:00
Salary:
Description
Responsibilities
- Answer incoming calls from customers to take orders
- Answer inquiries and questions
- Handle complaints
- Troubleshoot problems and provide information
- Promptly process any cancellations and modifications
- Answer calls and respond to emails
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with service information
- Enter new customer information into system
- Update existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
RequiredQualifications
- High proficiency in computer skills
- High proficiency in English
- Ability to work night shifts
- Knowledge of customer service principles and practices
- Knowledge of call center telephony and technology
- Experience in a call center or customer service will be considered a plus
- Good data entry and typing skill
- Knowledge of administration and clerical processes
- Verbal and written communication skills
- Listening skills
- Customer service orientation
- Organizational skills
- Attention to details
- Judgment, adaptability, team work
- Ability to maintain customer confidentiality
- Solid communication skills and excellent interpersonal skills
- Ability to express ideas in clear and concise manner.
Benefits
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