Location: JobParser.Models.Location
Category:
Type: Full Time
Deadline: 28-Feb-18 00:00:00
Salary:
Description
GoodCredit UCO CJSC is looking for a highly motivated and qualified candidate to fill the position of Call Center Loan Officer.
Responsibilities
- Provide omnichannel customer service in compliance with the standards set by the Company, CBA regulations and RA Legislation;
- Conduct telemarketing campaigns to up-sell/ cross-sell Company's products and services;
- Meet sales individual and team KPI targets set by the Company;
- Assist customers during customer journey when applying for online loans;
- Register, follow up and provide feedback to customer claims and complaints in accordance with the Company's internal regulations;
- Provide customers with information on the products and services provided by the Company;
- Provide customers with information on their loans based on internal CRM, LMS systems and AS Bank.
RequiredQualifications
- University degree in Finance, Economics or a related field;
- Excellent PC skills: strong knowledge of MS Office, Excel and Word in particular; knowledge of AS Bank is a plus;
- Customer servicing and sales skills;
- Fluency in Armenian and English languages;
- Excellent language skills, including writing skills, diction, fast typing abilities;
- Stress tolerance: ability to work with hard-to-handle customers, work under close monitoring, cope with change management and overload;
- Basic knowledge of consumer banking products and regulations, consumer rights, consumer and data protection;
- Willingness and ability to develop and learn fast, especially different IT systems, and banking products;
- Excellent communication and negotiation skills;
- Adaptability; flexibility;
- Analytical skills;
- Team working skills;
- Problem-solving skills;
- Attention to detail and accuracy.
Benefits
Job URL: iJob.am - Call Center Loan Officer @ GoodCredit UCO CJSC
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