Location: JobParser.Models.Location
Category: Software development
Type: Full time
Deadline: 23-Feb-18 00:00:00
Salary:
Description
Responsibilities
- Organize and coordinate the process of properly and timely respond to the requests directed to the service desk;
- Constantly (24/7) provide the presence and accessibility of service desk employee for internal and external clients;
- Compile employees' shift schedule and control its proper implementation;
- Provide technical support to internal and external clients;
- Create and develop appropriate procedures and manuals;
- Organize and coordinate processes from incidents registration to solving;
- Create and constantly update problems' database;
- Provide constant calculation and analysis of KPI indicators of the process;
- Compile and present daily, weekly and monthly reports to the management;
- Provide offers on increasing the efficiency of "management of incidents" business process to the process owner and company's management;
- Permanently improve his/her professional qualification.
RequiredQualifications
- Higher technical education
- 2+ years of experience in a similar position in IT company, team leading experience is desirable
- Excellent communication and negotiation skills, flexibility
- Team working skills
- Time management skills
- Reporting skills
- Customer oriented
- Ability to work in stressful situations
- Ability of fast learning new technical skills
- Knowledge of ITIL standards
- Excellent knowledge of MS Office (Word, Excel, PowerPoint, Project, Visio)
- Proficient in Armenian, Russian and English languages.
Benefits
Job URL: iJob.am - Service Desk, Incident and Problem Manager @ Digitain Holding Limited
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