Location: JobParser.Models.Location
Category:
Type: Full Time
Deadline: 01-Feb-18 00:00:00
Salary:
Description
Ibis Yerevan Center is looking for an experienced and enthusiastic person for the position of Night Shift Receptionist.
Responsibilities
- Carry out all operations concerning guest arrival and departure in compliance with internal procedures;
- Inform guests about the formalities, any special conditions relating to their stay and the services available;
- Ensure that all guest documentation is up-to-date and available;
- Develop high quality relationships with guests, from the moment they arrive and throughout their stay in order to foster loyalty;
- Handles any guest complaints and provides a rapid solution;
- Convey the hotel image;
- Keep track of the standard of services delivered, based on guest comments and quality audits;
- Promote the brand and/ or Group's loyalty programs to guest;
- Pass the information to other departments as necessary and to the other members of the department;
- Ensures that the workplace remains clean and tidy;
- Know and apply the Hotel's security regulations;
- Ensure the safety of people and property;
- Perform working responsibilities according to the approved shift schedule.
RequiredQualifications
- Higher education in the relevant field;
- At least 1 year of proven work experience as a Receptionist;
- Thorough knowledge of customer service, office management and basic bookkeeping procedures;
- Proficiency in English and Russian languages, both oral and written;
- Solid knowledge of MS Office, particularly Excel and Word;
- Excellent communication and people skills;
- Good organizational and multitasking abilities;
- Problem-solving skills;
- Ability to handle reservations.
Benefits
Job URL: iJob.am - Night Shift Receptionist @ Ibis Yerevan Center
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