Location: JobParser.Models.Location
Category: Banking/credit
Type: Full time
Deadline: 09-Feb-18 00:00:00
Salary:
Description
Responsibilities
- Provide a range of suitable services and products to customers
- Accurately and promptly resolve customer queries and requests
- Effectively question and listen to customers to be able to fully understand their financial circumstances and needs
- Gain a comprehensive knowledge of HSBC products, services and organization structure, to be prepared to connect the customer with the right teams and colleagues where necessary
- Be prepared to help customers in understanding the variety of ways to bank (internet, mobile, phone, ATM) that will best suit their needs
- Be proactive in attracting new customers
- Effectively collaborate with team members and other colleagues to ensure good customer experience and needs fulfilment
- Maintain up to date customer records and ensure accurate cashiering activities.
- Understand and continue to develop your knowledge of operational risk, legal and regulatory requirements and operating procedures and practices
- Process customer instructions and transactions accurately including dealing with cash
- Treat all customers fairly
RequiredQualifications
- Be passionate about continuously ensuring a superior customer experience
- Consistently deliver a personalized, friendly and efficient customer service at all times
- Demonstrate strong communication / negotiation skills which will enable you to engage in effective conversations with customers and to build strong professional rapport
- Demonstrate confidence, drive, inner energy
- Have experience of working with rules and regulations is preferable
- Have the ability to work independently and take responsibility for decisions and actions
- Be able to work with cash
- Excellent knowledge of Armenian and English
Benefits
Job URL: iJob.am - Branch Representative @ HSBC Bank Armenia CJSC
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