Location: JobParser.Models.Location
Category: Quality Assurance /Control
Type: Full time
Deadline: 20-Dec-17 00:00:00
Salary:
Description
Responsibilities
-Implement processes to identify the pain points for the customers in regards to the existing products, services and processes;
- Implement different actions for identifying the pain points and inconveniences for the customers (e. g. call listening, trouble tickets review, service centers visits, etc.);
- Review procedures related to the customers;
- Ensure the satisfaction of the customers;
- Make proposals and recommendations for all identified pain points.
RequiredQualifications
- Higher education in the relevant field;
- At least 2 years of experience in Customer Service or related fields;
- Advanced knowledge of Armenian, Russian and English languages;
- Analytical thinking; flexibility;
- Good team player and good communication skills;
- Advance knowledge of MS Office.
Benefits
Job URL: iJob.am - Customer Experience Specialist @ Ucom LLC
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