Location: JobParser.Models.Location
Category: Banking, Accounting, Financial
Type: Full Time
Deadline: 20-Jan-18 00:00:00
Salary: N/A
Description
Anelik Bank is seeking for a skilled and motivated Customer Experience Specialist to identify customers' pain points and ensure their satisfaction.
Responsibilities
-Implement processes to identify the pain points of the customers in regards to the existing products, services and processes
-Implement different actions for identifying the pain points and inconveniences for the customers
-Review procedures related to the customers
-Ensure the satisfaction of the customers
-Make proposals and recommendations for all identified pain points
-Make monthly quality monitoring reports
RequiredQualifications
-Higher education in Economy/Finance or relevant field
-Work experience in the banking system is a plus
-Knowledge of the RA banking legislation is a plus
-Excellent knowledge of computer (MS Office)
-Excellent knowledge of Armenian, English and Russian languages
-Effective verbally and in writing communication
-Strong sense of team mentality and reliability
-Strong communication and negotiation skills
-Attention to detail
-Teamwork
-Ability to work in different situations and quick orientation
Benefits
Job URL: iJob.am - Customer Experience Specialist @ Anelik Bank CJSC
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