Job: Technical Support Specialist at Ucom LLC Company

Location: JobParser.Models.Location

Category:

Type: Full-time, shift work

Deadline: 22-Nov-17 00:00:00

Salary:

Description
Ucom LLC is seeking a successful candidate to provide technical support and client care and associated services to the Company's customers in an efficient and timely manner.

Responsibilities
- Respond to the Company's customers' telephone calls, letters and virtual requests of technical character in an efficient and timely manner;
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about Internet products and services;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
- Fix registered problems during the first contact and transfer non-resolved requests if necessary to the corresponding departments or a staff member;
- Follow up to the accomplishments of registered customer requests;
- Conduct an ongoing registration of customer requests and accomplishments or any other outcomes;
- Report on the activities carried out and results to the technical support team leader.

RequiredQualifications
- University degree (in progress of study is acceptable);
- Technical aptitude; computer literacy; ability to quickly learn new applications;
- Basic understanding of the following protocols: IPv4, TCP/ UDP, DHCP and ARP;
- Knowledge of Linux/ Unix systems will be a plus;
- Familiarity with mobile device software and hardware;
- Strong customer service and communication skills;
- Strong troubleshooting skills;
- Fluency in Armenian and Russian languages to support customers via phone and email; knowledge of English language;
- Prior experience at a contact center is preferred, but not essential;
- Ability to work flexible schedules: perform shift work and work on weekends;
- Good team and individual player.

Benefits

Job URL: iJob.am - Technical Support Specialist @ Ucom LLC