Job: Technical Support Specialist at Ucom LLC Company

Location: Yerevan

Category: Other IT/tech

Type: Full time

Deadline: 31-Jul-17 00:00:00

Salary:

Description

Responsibilities

-          Response to the company's customers' telephone calls, letters and virtual requests of technical character in an efficient and timely manners;

-          Interact with customers to provide and process information in response to inquiries, concerns, and requests about Internet products and services;

-          Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;

-          Fix registered problems during the first contact and transfer non-resolved requests if necessary to the corresponding departments or staff member;

-          Follow up to the accomplishments of registered customer requests;

-          Conduct an ongoing registration of customer requests and accomplishments or any other outcomes;  Report  on the carried out activities and results to the technical support team leader.

RequiredQualifications

-            University degree (in progress of study is acceptable);

-            Technical aptitude (computer literate, able to quickly learn new applications);

-            Basic understanding of the following protocols; IPv4, TCP/UDP, DHCP & ARP;

-            Knowledge of Linux/Unix systems will be a plus;

-            Familiarity with mobile device software and hardware;

-            Strong customer service and communication skills;

-            Strong troubleshooting skills;

-            Fluent in Armenian and Russian to support customers via phone and email;

-            Knowledge of English;

-            Prior contact center experience preferred, but not essential;

-            Have a flexible schedule, including the ability to work shift and weekends;

Good team and Individual player.

Benefits

Job URL: iJob.am - Technical Support Specialist @ Ucom LLC