Job: Service Center Manager at Globbing LLC Company

Location: Yerevan, Armenia

Category: Business Administration

Type: Full Time

Deadline: 21-Aug-17 00:00:00

Salary:

Description

Responsibilities

- Ensure high level of customer satisfaction through excellent service
- Deal with customer complaints according to Company's complaint procedure
- Effectively resolve problematic cases of customers
- Propose innovative ideas to increase market share
- Be a shining example of well behavior and high performance
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
- Train, motivate, mentor and provide feedback to G-shop staff
- Plan and ensure staff attendance schedules
- Ensure smooth financial operation of the G-shop by maintaining statistical and financial records
- Prepare and provide regular financial and operational reports to company leadership
- Manage smooth warehousing operations

RequiredQualifications

- Proven successful experience in service management
- 3 year of related experience
- Bachelor's degree
- Powerful leading skills and business orientation
- People and customer management skills
- Strong organizational skills
- Good communication and interpersonal skills
- Excellent customer service skills
- Analytical and problem solving skills
- Honest and trustworthy
- Demonstrate sound work ethics
- Knowledge of Internet Search Engines
- Fluent in English, Russian and Armenian
- Knowledge of Microsoft Office

Benefits

Job URL: iJob.am - Service Center Manager @ Globbing LLC