Location: Armenia, Yerevan
Category: Logistics, Transportation
Type: Full Time
Deadline: 20-Aug-17 00:00:00
Salary: High
Description
Our US based company is in need of a highly motivated Logistics Coordinator.
The successful candidate will be responsible for managing all aspects of shipping routes and delivery, specifically with regard to customer satisfaction. We like to encourage repeat business among our customers, so we take customer service seriously. Everyone in the logistics department is responsible for responding immediately to customer questions and complaints. Staying on top of all accounts and coordinating with other departments are essential qualities to possess in this position.
DETAILS
Monday – Friday: 19:00 – 02:00
Travel allowance to home will be provided
Friendly atmosphere is guaranteed
Responsibilities
-Facilitate the dispatching of loads from one destination to another by accurately and promptly inputting order information in the system
-Dispatch freight for delivery and arrange for pickups
-Provide daily follow-up and status updates to customers regarding shipments
-Answer phone calls and provide necessary information in professional manner
-Build a favorable and professional company image through phone interaction and account management
-Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with no delay
-Negotiate with customers and other involved parties to achieve profitable deals and mutual satisfaction
-Follow routing guides to determine quantity and type of transportation needed
-Record shipment data such as weight, charges, special requirements, damages or other details
-Fill necessary documentation for closing the deal with the customer
-Strictly follow company business processes
-Rectify problems such as damages, delays and non-conformance to specifications
-Document and escalate any customer service issues and/or shipping/receiving errors to management
-Complete and provide reports to management when required
-Other domain-related tasks as assigned by management
RequiredQualifications
-Experience in customer service or sales domain will be appreciated
-Strong negotiations and sales skills
-Proactive problem solving
-Excellent knowledge of English, both written and oral
-Ability to handle volume of 70-80 calls per day
-Detail oriented and ability to track multiple processes simultaneously
-Computer-savvy and data entry skills
-Ability to work in multi-cultural environment, with people of different nationalities and backgrounds
-Outstanding organizational and coordination abilities
-Excellent communication and interpersonal skills
-Ability to strictly follow verbal and written instructions
-Ability to work under pressure and in stressful situations
-Highly energetic and motivated
-Experience in logistics coordination or similar position will be a plus
Benefits
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