Location: Armenia, Yerevan
Category: Clerical/Support Services
Type: Contract
Deadline: 5/4/2017 12:00:00 AM
Salary: EfuSoft offers a competitive compensation package and benefits as well as various trainings for career advancements.
Description
COMPANY: EFUSOFT
EMPLOYMENT TYPE: Full-time with shifts
CATEGORY: Customer Care; Call Center
EXPERIENCE: 0 year
EDUCATION: University degree
We are looking for talented people who are ready to join our growing company. Working on this position you will take care about our customers issues.
The position implies mixed working schedule including morning, evening as well as night shifts.
Day- 09.30-17.30
Evening- 17.30-01.30
Night- 01.30-09.30
PLEASE NOTE THE EARLY APPLICATIONS ARE HIGHLY ENCOURAGED.
Responsibilities
-Provide customer service and respond to customer inquiries via online and phone support
-Evaluate problems of the customers and provide logical lasting solutions
-Troubleshoot and escalate the issues to appropriate departments
-Handle and resolve customer complaints
-Provide feedback on the efficiency of the customer service process
-Manage administration
-Communicate and coordinate with internal departments
-Perform other tasks, as required
RequiredQualifications
-Higher Education
-Excellent knowledge of Armenian, fluency in English and in Russian
-Work experience in customer care service will be a plus
-Knowledge of MS Office
-Excellent interpersonal and communication skills
-Customer service orientation
-Listening, problem analysis and problem-solving skills
-Attention to detail and accuracy
-Available to work via different shifts (day, evening, night)
-Ability to work in team
-Knowledge of sports, sports betting or gambling is a huge plus
-Punctual, open-minded, self-confident personality who is eager to learn and is flexible
-Strong organizational skills; detail-oriented personality
Benefits
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