Location: Yerevan, Armenia
Category: Sales/service management
Type: Full time
Deadline: 23-Apr-20 12:00:00 AM
Salary:
Description
Responsibilities
• Work with customers through live chat, phone call and e-mail to answer questions regarding company’s activity - including rules, policies, active campaigns and incident management
• Recognize customers' needs and help them with problem solving or gathering needed information in order to increase satisfaction level
• Be first line of support for incoming calls and email in the company and transfer to required departments, if needed
• Be aware of companies existing promotions and campaigns, provide information to customers through incoming and outgoing activities
RequiredQualifications
• Be agile and flexible for 8 hours shift working
• Good communication skill
• Excellent knowledge of Armenian language
• Good knowledge of Russian language
• Knowledge of English language would be major plus
• Responsible
• Able to work under pressure in stress situation and make fast decisions, suggestions to players
• Bachelors degree
• Positive, self-motivated and enjoy interacting and working with people from all backgrounds
• Able to work standalone, as well as part of a team, under supervision
• Experience in a call center is a plus
• Excellent listener with the ability to understand concerns and overcome objections, recognize problems on early stage of problem
Benefits
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