Location: Yerevan, Armenia
Category: Advertising, Marketing, PR
Type: Full Time
Deadline: 02-Aug-19 12:00:00 AM
Salary: N/A
Description
We are looking for a VIP Accounting Manager who as a VIP Associate will be responsible for building and managing strong long term relationships with high-end customers and VIP users. The ideal candidate will have an in-depth knowledge of sports and betting and will possess excellent interpersonal skills, good written and verbal communication skills.
Responsibilities
-Create new business revenue by understanding, targeting and developing relationships with potential high value players.
-Utilize daily reporting and analysis to assist with making sound business decisions.
-Establish and maintain a comprehensive player database.
-Outbound calls including new member welcomes, investigation, loyalty, sales, surveys and the reactivation of VIP players.
-Consistently monitor product issues, listen to the player's feedback for ideas.
-Work closely with the CRM, Operations and Product Teams to initiate actions, which will generate and increase the revenue, loyalty and lifetime value of the VIP players.
-Work with Marketing Team in order to understand which acquisition channels are bringing high value players and suggest more solutions in order to increase VIP acquisition.
-Identify potential issues with high net worth customers and flag them with relevant stakeholders.
-Work closely with payment, security and verification teams to ensure a smooth experience.
-Being the first contact point for resolving player issues and work with CRM, product and technical teams to solve.
-Ensuring compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively.
-Fully complies with and upholds company expectations including policies, procedures, department goals and business strategy.
RequiredQualifications
-At least 1 years' experience of handling customers contact and resolving queries (in the gaming industry is an advantage).
-The ability to work independently, offer top tier customer service and identify customer trigger points.
-Sales driven, computer literate with an emphasis on Excel, excellent communication skills and telephone etiquette.
-Self- starter, taking initiatives, attention to detail and an analytical mind-set.
-Must be fluent in English.
Benefits
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