Location: Yerevan, Armenia
Category: Information Technology
Type: Full Time
Deadline: 18-Oct-18 00:00:00
Salary: Highly competitive depending on previous experience and skills with benefit package such as medical insurance, training programs, sport activities and relaxation massage.
Description
TITLE: Technical Support Specialist
TERM: Full time
START DATE / TIME: ASAP
DURATION: Long-term
LOCATION: Yerevan, Armenia
We are looking for an experienced Technical Support Specialist who will provide technical assistance and support to Monitis and Teamviewer IOT customers.
Responsibilities
-Provide client support and technical issue resolution with a strong focus on customer satisfaction
-Obtain general understanding of OS and application operations related to company offered services
-Identify and correct or advise, on operational issues in client accounts
-Perform Customer tickets maintenance and delegation/communication to development via ticketing systems and bug trackers
RequiredQualifications
-At least 2 years of work experience in the mentioned field
-Self-motivated, detail-oriented and organized, able to work independently while collaborating with remote teams in a fast-paced environment
-Excellent problem solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
-Ability to promptly answer support related email, chats and other electronic communications
-Experience with hardware and software issues
-Experience with ticketing systems such as Jira, Kayako, Zendesk
-Good technical skills, proficient in Internet related applications, good experience with Windows and Linux operating skills
-Excellent English communication skills (oral and written), interpersonal, organizational, and presentation skills
Benefits
Job URL: iJob.am - Technical Support Specialist @ Monitis CJSC
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