Location: Yerevan, Armenia
Category: Banking/credit
Type: Full time
Deadline: 18-Oct-18 00:00:00
Salary:
Description
Responsibilities
- Assists in answering calls from end users, coaching on system applications, troubleshoots and resolves routine computer, printer, and network requests, keeps end users updated on status of requests,
- Addresses end users prompt, courteous and professional manner,
- Escalates non-routine issues to next level of support,
- Documents and maintains records of end user issues, network issues, support,
- May assist coworkers with computer systems operations including setup of new computers, maintenance, hardware purchasing, shipping, and receiving, hardware/software installation,
- Performs other duties as requested or assigned.
RequiredQualifications
- At least bachelor’s degree in an IT related field or equivalent experience
- Prior computer network experience,
- Excellent customer service and communication skills,
- Strong hardware and software knowledge of PC’s running Microsoft operating systems,
- Knowledge of other operating systems are plus.
Benefits
Job URL: iJob.am - IT Support(Help Desk) specialist @ ID Bank CJSC
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