Location: Barcelona, Spain
Category:
Type: Full Time
Deadline: 20-Oct-18 12:00:00 AM
Salary:
Description
- Live close to the area
- High School Diploma or higher
- At least 2 years of experience in the hospitality industry, operations, or customer service
- Prepared to work first, second or graveyard shift (if needed)
- Thorough knowledge of customer service, office, and in-house management
- Proficiency in Spanish (oral and written). Knowledge of English is a big plus
- Maintain professionalism at all times, demonstrating courtesy and respect to guests and co-workers
- Possession of a smartphone to use company’s applications
- Have a valid driver's license
Key Competences:
Responsibilities
Be well aware of company standards, policies, and company software Log into company software to get the work schedule and assigned tasks and after completion update tasks accordingly Perform guest check in and check out, answer the phone calls, respond to guest and Headquarters requests Support in setup of new units and move-outs Performs cleaning duties in cases of emergency or staff shortage Investigate complaints, take corrective actions and report to line manager Provide continual training for housekeepers as per business needs Open the units for housekeepers, inspect and report damages and malfunctions using the company software Restock units, inspect and verify unit readiness after cleaning before guest check in to ensure: - Cleanliness standards are met
- Units are stocked as per predefined unit inventory list / PAX
- Unit setup standards are followed
- Functionality of equipment and facilities is adequate
Place keys in key-boxes, set up digital codes on door keypads Report any guest/staff/unit/software issues to line manager daily Restock and ensure sufficient inventory levels (PAR) of necessary items in storage rooms
Perform periodic and ad hoc maintenance work in units (ex. A/C, WiFi setup, changing lamps, etc) Other duties as assigned
RequiredQualifications
Live close to the area High School Diploma or higher At least 2 years of experience in the hospitality industry, operations, or customer service Prepared to work first, second or graveyard shift (if needed) Thorough knowledge of customer service, office, and in-house management Proficiency in Spanish (oral and written). Knowledge of English is a big plus Maintain professionalism at all times, demonstrating courtesy and respect to guests and co-workers Possession of a smartphone to use company’s applications Have a valid driver's license Benefits
Job URL: iJob.am - Guest Experience Manager @ Ginosi Apartels
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