Location: Yerevan, Armenia
Category: Service & Security
Type: Full Time
Deadline: 19-Oct-18 12:00:00 AM
Salary:
Description
Responsibilities
- Provide comprehensive advising to the Bank's current and potential clients by phone or other distance communication channels, stimulate clients' interest towards the services and products offered by the Bank
- Handle the process of classification, initial processing and registration of clients' messages, claims and requests (including in "AS-Bank Operational Day" system and CRM system databases) within the scope of the defined authorities
- Provide relevant information (about bank account management, inquiries about transactions and account balance, update of information) and technical assistance for distance banking systems to clients via different communication channels (by phone, e-mail, video call, online chat, SMS, etc.)
- Promptly respond to card-related inquiries (provide information about the transaction, card blocking/unblocking services) by cooperating closely with specialist-operators of Card Service Unit to protect the interests of clients
- Make transactions via clients' accounts within the scope of phone banking and distance banking services
- Sell banking services and products to the current and potential clients by phone or other distance communication channels
- Follow up and process new applications and messages received as a result of the sales operations performed by the Contact Center
- Identify clients' needs and address clients' complaints related to the Bank's products and services
- Make outgoing calls (inquiries, marketing researches, etc.) as requested by the Bank's other structural units
- Register and maintain all client-related data according to the current internal legal acts
- Stick to the approved timelines when performing the objectives defined by Contact Center management
- Perform other duties as assigned
RequiredQualifications
- Higher education in economics, humanities, linguistics or related fields
- At least 2 years of relevant work experience
- Servicing, phone sales/marketing, sales promotion and/or marketing experience will be an advantage
- Relevant knowledge of banking services and products
- Basic knowledge of the banking sector and civil legislation
- Communication skills
- Ability to work under pressure
- Team-player skills
- Ability to handle stressful situations
- An exceptional hard worker with a strong sense of responsibility
- Profound knowledge of MS Office, proficiency in AS-Bank Operational Day
- Excellent command of Armenian, Russian and English
Benefits
Job URL: iJob.am - Distance Customer Care Specialist (Night Dhift) @ Ameriabank CJSC
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