Job: Incident and Change Manager at Ucom LLC Company

Location: Yerevan, Armenia

Category: Engineering & Construction

Type: Full Time

Deadline: 10-Jun-17 00:00:00

Salary:

Description

Responsibilities

- Executing the Incident Management process tasks in adherence with Key Operating Procedures and Working Instructions
- Acting as a direct escalation point for Incidents from the Incident Management Support Team
- Ascertaining and confirming the full business impact related to Incidents
- Undertaking all communications relating to the management of Incidents and resolving conflicts
- Interfacing with key stakeholders in a highly pressurised environment with the ability to engage a variety of individuals
- Supporting the continuous Service Improvement Programme
- Complete change management assessments
- Identify, analyse and prepare risk mitigation tactics
- Consult and coach project teams
- Support and engage senior leaders
- Coordinate efforts with other specialists
- Integrate change management activities into project plan
- Evaluate and ensure user readiness
- Manage stakeholders
- Track and report issues
- Manage the change portfolio

RequiredQualifications

- Qualified with Information Technology Infrastructure Library (ITIL) Foundation / Practitioner certification in Incident Management
- Knowledge of Risk Management
- Deep process understanding of Incident Management
- Good understanding of the Broadcasting and IPTV industries (beneficial)
- A background in service/incident management and able to take ownership of issues raised by all levels of staff and external clients
- Be analytical in approach and resolve a range of issues ranging from basic to more complex resolutions
- Calm, controlled and level headed, rational, especially in stressful situations
- Negotiation and conflict resolution skills
- Analysis and problem solving skills
- Relationship building and stakeholder management skills
- A strong team player, able to multi-task with a high attention to detail
- Ability to establish and maintain strong relationships
- Good business acumen and understanding of organizational issues and challenges
- Familiarity with project management approaches, tools and phases of the project lifecycle
- Ability to work over hours and at weekends in an On Call capacity
- Good command of English

Benefits

Job URL: iJob.am - Incident and Change Manager @ Ucom LLC