Job: Customer Care and Sales Representative at e-World Systems Ltd. Company

Location: "Boulevard Plaza" - Arami 64, Yerevan, Armenia

Category:

Type: Full-time

Deadline: 24-Jun-17 00:00:00

Salary: Highly competitive, plus sales commission.

Description
e-World Systems is hiring a Customer Care and Sales Representative for eCommerce project selling technical product in UK and throughout the world. The required shift for this role is Monday to Friday (12:00 to 21:00).

Responsibilities
- Provide an excellent service to existing customers by telephone, email and web chat; respond promptly to their queries ensuring customers' expectations are always met (support and sales);
- Handle daily/ weekly/ monthly sales report;
- Handle and resolve a variety of inquiries, such as sending extra information on product, handling returns and refund, warranty exchange queries, order tracking, delivery issues etc.;
- Analyze customer complaints and provide appropriate corrective actions including user experience on web sites; use product content and other technical issue which customers might face and handle them together with the Technical Department;
- Provide after sale support by assisting with the extra information provision on product use/ installation and maintenance.

RequiredQualifications
- University degree in Linguistics/ Marketing or Economics;
- Near-to-native knowledge of English language;
- Experience in customer support, call centers, help desks or other relevant roles and dealing with English speakers;
- Outstanding customer service skills with customer focus;
- Strong negotiation and problem-solving skills;
- Ability to analyze information and come up with solutions;
- Positive, pragmatic and professional attitude with good interpersonal skills;
- Ability to learn and memorize a considerable quantity of information;
- Business communication skills;
- Ability to stay calm under pressure;
- High attention to details.

Benefits

Job URL: iJob.am - Customer Care and Sales Representative @ e-World Systems Ltd.