Location: Yerevan, Armenia
Category: information technology
Type: Full Time
Deadline: 04-Sep-19 12:00:00 AM
Salary:
Description
Responsibilities
- Work with OPS (order processing system) daily
- Check payment statuses of orders and inform Fulfillment manager (FM) in case of any payment delay or payment issue
- Follow up with pending, on-hold, processing and cancelled statuses of orders. Inform the sales and customer support team accordingly
- Follow up order cancellations
- Follow up orders with direct bank transfer option. Mark orders with on-hold or processing status as completed and arrange shipments in time
- Identify out of stock and other product issues with suppliers and shipping agents
- Follow up tracking numbers update by shipping agents and suppliers
- Notify suppliers and shipping agents in case of any missing information in OPS (product prices, tracking numbers, etc)
- Clarify any product, shipping or delivery issue with suppliers, shipping agent and FM
- Communicate with customers and suppliers in case of any warranty issue
- Follow up returned orders and arrange replacements and refunds in time
- Other tasks assigned from the fulfillment manager, such as research, price analyze etc. perform web administration by request
RequiredQualifications
- At least one year experience in a similar position
- Experience in customer support will be an asset
- Excellent knowledge of English language, both written and verbal; knowledge of other foreign languages will be a plus
- IT proficiency including knowledge of MS Office, Excel, Google spreadsheets
Benefits
Job URL: iJob.am - Fulfilment Assistant @ E-World Systems LLC
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