Location: Yerevan, Armenia
Category: Sales/service management
Type: Full time
Deadline: 28-Feb-20 12:00:00 AM
Salary:
Description
Responsibilities
- Identify and assess Partners’ needs to achieve satisfaction
- Provide timely, accurate and complete information by using the right methods/tools
- Interact with Partners to provide and process information in response to inquiries, concerns, and requests about products and services
- Handle Partners’ complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution
- Build sustainable relationships and trust with Partners through open and interactive communication
- Co-operate with company employees to perform high quality service for Partners
- Maintain strong, long-term partner’s relationships
- Act as an internal advocate for the Partners
- Collect, verify and rank partners’ non-technical and technical requests for new product features and functions
- Present new product upgrades and functionality and ensure Partners have an understanding of the product development and features
- Other tasks assigned by supervisor
RequiredQualifications
- Genuine curiosity about gaming and a good understanding of the online industry
- Experience with management of partner relationships
- Experience working with key functions in an online business such as service, payments, content, and development
- Excellent English and Turkish written and oral communication skills
- Open to take new responsibilities
- Initiative
- Result-oriented
- Ability to multitask
- Creative thinking
- Attention to details
- Willingness to work on 24/7 shifts
Benefits
Job URL: iJob.am - Turkish Speaking Partner Service Specialist @ Digitain LLC
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