Job: Technical Support Specialist - Night shift at Develandoo LLC Company

Location: Yerevan, Armenia

Category: Other IT

Type: Full time

Deadline: 23-Feb-20 12:00:00 AM

Salary:

Description

Responsibilities

• Field incoming help requests from end users via both telephone and work orders in a courteous manner. 
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. 
• Build rapport and elicit problem details from help desk customers. 
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. 
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. 
• Apply diagnostic utilities to aid in troubleshooting
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization. 
• Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to help requests. 
• Develop help sheets and knowledge base articles for end users. 
• Perform related duties consistent with the scope and intent of the position.

RequiredQualifications

• At least 2 year work experience in a related field
• Knowledge of basic computer hardware and infrastructure 
• Experience working with desktop operating systems such as Ubuntu Linux, Mac OS X and Windows
• Basic knowledge of terminal in unix based operating systems and CMD in windows 
• Extensive application support experience 
• Working knowledge of a range of diagnostic utilities 
• Basic understanding of networking features and networking hardwares
• Exceptional written and oral communication skills in English
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills.
• English knowledge B2 

 

What's in it for you:

• PS4;
• Playground;
• Health Insurance;
• Sick days off;
• English courses;
• Technical trainings;
• Technical library;
• Sponsored Gym;
• Bonus Payments;
• Unique working environment where you communicate and work;
• Variety of knowledge sharing and self-development opportunities;
• Competitive salary;
• Warm atmosphere.
•  

Benefits

Job URL: iJob.am - Technical Support Specialist - Night shift @ Develandoo LLC