Location: Yerevan, Armenia
Category: Sales/service management
Type: Full time
Deadline: 06-Feb-20 12:00:00 AM
Salary:
Description
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Monitor customer care goals and develop improvements in customer care services
Review customer complaints and take appropriate action
Write texts for the site of our company
Create a positive image of the company
Gather customer feedback and share with our Product and Sales teams
Lead and train new members of the customer care team
RequiredQualifications
Experience working in a customer-facing role, especially as part of a Customer Support or Customer Success Team
Quickly identifying and owning customer issues
Using knowledge of email and written communication skills to provide customer care through email software
Proficient in English (written and verbal)
Familiarity with our industry is a plus
Benefits
Job URL: iJob.am - Customer and Brand Support Specialist @ ՋՈՅՆԹՈՒՀԱՅՐ
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