Job: Technical Support Specialist at "Fast Credit Capital" Universal Credit Organization CJSC Company

Location: JobParser.Models.Location

Category:

Type: Full-time

Deadline: 04-Mar-18 00:00:00

Salary:

Description
"Fast Credit Capital" Universal Credit Organization (UCO) is looking for a Technical Support Specialist who will support customers on the Company's software usage.

Responsibilities
- Provide timely responses to meet service levels and response times for customers;
- Create reports that provide statistics on customer issues;
- Work with the developers to improve visibility of issues in the field, monitor updates and communicate progress to customers;
- Evaluate, evolve and improve the support call process and technology use;
- Escalate high profile and complex incidents to product management;
- Provide front-line response for client technical support calls;
- Maintain technical support database;
- Monitor and report customer repair status.

RequiredQualifications
- Higher education;
- At least 1 year of work experience as a Technical Support Specialist;
- Experience working with financial software is a plus;
- Ability to work independently and efficiently to meet deadlines;
- Ability to promptly answer support related email, chats and other electronic communications;
- Proficiency in Internet related applications;
- Technical background, excellent technical skills;
- Self-motivated, detail-oriented and organized personality;
- Customer-oriented personality;
- Excellent communication skills;
- Ability to work under pressure;
- Good English language communication skills;

Benefits

Job URL: iJob.am - Technical Support Specialist @ "Fast Credit Capital" Universal Credit Organization CJSC