Location: JobParser.Models.Location
Category: information technology
Type: Full Time
Deadline: 02-Mar-18 00:00:00
Salary:
Description
Responsibilities
- Provide timely responses to meet service levels and response times for customers
- Create reports that provide statistics on customer issues
- Work with the developers to improve visibility of issues in the field, monitor updates and communicate progress to customers
- Evaluate, evolve and improve the support call process and technology use
- Escalate high profile and complex incidents to product management
- Front-line response for client technical support calls
- Maintain technical support database
- Monitor and report customer repair status.
RequiredQualifications
- At least 1 year work experience in the mentioned field
- Experience working with financial software is a plus
- Ability to work independently and efficiently to meet deadlines
- Ability to promptly answer support related email, chats and other electronic communications
- Proficiency in Internet related applications
- Technical background, excellent technical skills
- Self-motivated, detail-oriented and organized personality
- Customer-oriented personality
- Excellent communication skills
- Ability to work under pressure
- English language communication skills
Benefits
Job URL: iJob.am - Technical Support Specialist @ Fast Credit Capital UCO CJSC
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