Job: Head of Customer Care Unit at Varks AM UCO CJSC (Varks.am) Company

Location: Yerevan, Armenia

Category:

Type: Full-time

Deadline: 01-Sep-19 12:00:00 AM

Salary:

Description
Varks.am is looking for a Head of Customer Care Unit. The incumbent will direct and oversee the Company's Contact Center, ensure high quality customer service and compliance with RA legislation.

Responsibilities
- Improve processes and develop comprehensive procedures;
- Oversee and direct the day-to-day performance of the Contact Center;
- Coordinate the work with other departments and partners;
- Ensure high quality customer service and client-oriented approach;
- Ensure consistent staff development and assessment;
- Monitor and ensure the compliance with RA legislation and CBA legal acts;
- Manage the smooth and efficient workflow, prioritize and delegate the work within the Unit;
- Oversee and provide customer service and due care via possible communication channels;
- Follow, monitor and report KPIs;
- Ensure key results improvement;
- Make data driven decision;
- Develop and implement new initiative to reach the goals.

RequiredQualifications
- Higher education in Business Administration, Finance, Project Management, Public Relations or other related fields;
- At least 3 years of work experience in financial institutions in a managerial position in a customer support area;
- Sound skills in project management;
- Ability to lead large number of employees;
- Strong interpersonal and time management skills;
- Fluency in Armenian, English and Russian languages;
- Advanced troubleshooting and multi-tasking skills;
- Excellent knowledge of MS Office;
- Strong participative and supportive leader skills and ability to coordinate the increasing number of subordinates;
- Stress-resistant and self-motivated personality.

Benefits

Job URL: iJob.am - Head of Customer Care Unit @ Varks AM UCO CJSC (Varks.am)