Location: Yerevan, Armenia
Category: Service & Security
Type: Full Time
Deadline: 20-Nov-19 12:00:00 AM
Salary:
Description
Responsibilities
- Answering inquiries from customers, solving problems and providing outstanding customer support continuously
- Providing assistance and information to customers, answering their questions, suggesting solutions or redirecting requests to other relevant staff
- Answering calls, entering client information into the database, verifying information and maintaining the database
- Maintaining the quality of support by adhering to standards and guidelines for answering customer inquiries, recommending improved procedures
- Maintaining communication equipment by reporting problems
RequiredQualifications
- Strong knowledge of English
- Outstanding customer service skills with customer focus
- Ability to analyze information and come up with solutions
- Positive, pragmatic, professional attitude with good interpersonal skills
- Ability to stay calm under pressure
- High attention to details
Benefits
Job URL: iJob.am - Customer Service Specialist @ Commonwealth Casualty Company
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