Location: Yerevan, Armenia
Category: Other IT
Type: Full time
Deadline: 13-Jun-19 12:00:00 AM
Salary:
Description
Responsibilities
- Understand customer outcomes by communicating with customers, analyze customer health metrics, and gather other feedback;
- Drive retention and growth among our customers by understanding their business needs and helping them succeed;
- Represent the voice of the customer to provide input into every core product, marketing and sales process;
- Collaborate closely with team members, support renewals and expansion opportunities;
- Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support;
- Collaborate with technical support team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers;
- Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements;
- Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base;
- Identify opportunities for customers to act as Earlyone’s advocates (e.g. testimonials, case studies);
- Creation and update of PDF user manuals and assist in creation of video manuals.
RequiredQualifications
- 2+ years customer success or account management experience in a SaaS or other B2B company;
- Excellent knowledge of Armenian, Russian and English languages;
- Proven track record of working in a customer facing role;
- Educated to degree level preferred but not essential;
- Experience working with, and managing, stakeholders and customers;
- A high level of accuracy and attention to detail is required;
- Exceptional communication skills, highly organized, collaborative and detail oriented;
- Flexible approach, able to operate effectively with uncertainty and change;
- Driven, self-motivated, enthusiastic and with a “can do” attitude.
Benefits
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