Tuesday, May 14, 2019

Job: Customer Success Specialist at Earlyone Company

Location: Yerevan, Armenia

Category: Other IT

Type: Full time

Deadline: 13-Jun-19 12:00:00 AM

Salary:

Description

Responsibilities

  • Understand customer outcomes by communicating with customers, analyze customer health metrics, and gather other feedback;
  • Drive retention and growth among our customers by understanding their business needs and helping them succeed;
  • Represent the voice of the customer to provide input into every core product, marketing and sales process;
  • Collaborate closely with team members, support renewals and expansion opportunities;
  • Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support;
  • Collaborate with technical support team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers;
  • Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements;
  • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base;
  • Identify opportunities for customers to act as Earlyone’s advocates (e.g. testimonials, case studies);
  • Creation and update of PDF user manuals and assist in creation of video manuals.

 

RequiredQualifications

  • 2+ years customer success or account management experience in a SaaS or other B2B company;
  • Excellent knowledge of Armenian, Russian and English languages;
  • Proven track record of working in a customer facing role;
  • Educated to degree level preferred but not essential;
  • Experience working with, and managing, stakeholders and customers;
  • A high level of accuracy and attention to detail is required;
  • Exceptional communication skills, highly organized, collaborative and detail oriented;
  • Flexible approach, able to operate effectively with uncertainty and change;
  • Driven, self-motivated, enthusiastic and with a “can do” attitude.

Benefits

Job URL: iJob.am - Customer Success Specialist @ Earlyone

No comments:

Post a Comment